We work with individuals and and businesses throughout a large portion of the Wasatch front, including recurring services, one time cleanings, move-ins, move-outs, organizational projects, hospitality cleaning, apartment cleaning, post-construction cleanup, medium to large trash removal projects, and much more! Just let us know what you need, and we’ll let you know how we can help!
We do a lot of recurring services for both individuals and businesses alike. Residential and commercial properties that need a regularly scheduled cleaning service can count on us to be there. We pride ourselves on being reliable, punctual, professional, and friendly. Our cleaners clean because that is what they like to do. We can do an on-site consultation, give you a price, and schedule appointments quickly. Generally we schedule weekly, bi-weekly, every 4 weeks, or as needed for recurring jobs.
We do guarantee our work 100%! This happens in a variety of ways. The most important guarantee is that we don’t hold a person hostage in long term agreements. We feel we need to earn every return visit by making sure you, the customer, is happy with the work we do. If there is some deficiency, we have a quality management team that will come to the job and work on making things right. In addition, for security purposes, we carry insurance to cover larger errors and omission issues. Of course, communication is key. Please feel free to let us know if there is something we need to improve on. We also meet with clients and their cleaners on a regular basis to update the notes that are used in the appointments so all cleaners can consistently do what a customer requires.
Absolutely! We have a large 1, 000,000 comprehensive policy through a reputable insurance company. We feel that this is hugely important. We always hope there is no reason to use it, but feel it’s our duty to carry good insurance to protect our customers. For large businesses that we work for, we can also add them as additionally insured entities on our policy upon request.
For residential recurring maintenance cleaning, a larger home is anywhere from 4 to 6 man hours, depending on the size and scope of the project. For a medium size home, it may be 3 to 4, and small homes as little as 2. We do have a 2 hour minimum due to the cost of travel time to and from the jobs. Commercial cleaning varies widely. Deep clean projects, move-outs, move-ins, apartment cleaning, post construction projects, ect. will require an on-site visit so we can get a visual perspective on what the job will entail. Only then can we give time estimates.
You do not need to be home for the cleaning to be done. However, it is nice to have someone home on the first visit, to make sure we can get in the door to begin cleaning, to get acquainted with your cleaner, and to make sure we know how you want us to get in on future visits.
We don’t require a deep clean as a starting point, however the first time we come will take a little longer than future visits due to the need to get the areas cleaned up to a maintenance level. We generally discuss the details regarding what is needed based on our professional opinion. At that time, we also discuss pricing and ways to work around a full deep clean by choosing target projects, scheduling and rotating certain tasks in, and discussing how we can reach your overall goals and still stay within your budget.
We often do provide weekend and evening services. There are some employees that prefer weekends and evenings. When we have a client that would like to have us come on non-business hours, we reach out to our employees and see who wants to pick up that client as a regular appointment. Often Air BnB units require cleaning to be done on weekends, businesses need cleaning done after employees have gone home, ect. There are also times when we need to cover big projects and need to pull a large team together to get it done. These are often done on saturdays.
With the many years of combined experience, our employees definitely are capable of giving you a cleaning service that is more detailed than most of our clients would ever do on their own. There are also aspects of cleaning, such as making your shower door sparkle again, that most people don’t know the tricks of the trade required to do it right. So yes, having a professional come to clean for you makes all the difference in the world. And we are happy to bring that experience to your cleaning project!
We do have different rates for different types of cleaning. The deeper cleaning items such as completely emptying out a refrigerator/freezer to clean it out, cleaning the inside of an oven, cleaning all the baseboards of a home, doing all of the blinds or washing down walls are all considered deep cleaning items. They are charged at a higher rate due to the fact that they either require more skill and/or are tougher on our bodies to get done. There are some occasions where some deep clean items can be charged at a regular rate if worked into a rotational schedule as part of the general cleaning.
For most clients, we charge them within a day or two of the service. There are occasions when a larger company or a frequently recurring service is set up to have monthly billing cycles. This is only after we have established that the client is paying consistently for the first month or two of service. After we can establish the reliability of the client, we often reach out to those who can benefit from more periodic billing. Invoices ca be sent out by email or text and it is easy to pay online. We also can take payment through Venmo, Zelle, Paypal, or check. Cash is not usually our favorite, but we can discuss that.
If you need to cancel, we understand. There is one central number you should call/text to let us know of a change in your schedule. It’s not enough to tell your cleaner you need to cancel a future visit, it needs to go through the corporate channels. For vacations, doctors visits, or anything else that will interfere with your scheduled cleaning, the sooner you let us know, the sooner we can reschedule or cancel, and the better chance we have of filling that vacancy with another job. Employees that make money are happier employees! If you get sick and cannot give us advance notice, please understand we will work with you. We don’t want our employees becoming super spreaders for all the local flus and bugs going around. So please let us know no matter what. If a person chronically notifies us at the last minute, resulting in a frequent cancellation record, we discuss taking them off the regular schedule and just working them in when they feel like they can have us over, or we can charge a $35 late cancellation fee that goes to the employee who would otherwise lose the income.
This is my favorite subject. A lot of our cleaning solutions are natural and very safe for people and pets. We use therapeutic grade essential oils in some all purpose cleaners, we make our own vinegar window cleaner, and our granite and stone cleaner has rubbing alcohol in it. The more natural we can be, the better we feel. We also care about our environment, and use washable cloths, mop heads, and tools, so we don’t add paper towels and disposable items to the environmental challenges we already have in this world.
If we have had the opportunity to have a consultation with you in your home to discuss what you want us to clean for you, there isn’t much that you need to do to get ready for us other than be there to let us in. Then sit back and let us make your home sparkle! We will call to get feedback on how things went and invite you to communicate on changes in service or if there’s areas we need to improve on.
We have a pretty wide range of services that we offer. If it involves cleaning, we likely do all that you need done. The only exception would include jobs that require additional expensive equipment that we don’t already own. Even then if the job is a big enough job to warrant the investment, we have no problem making sure we have what we need to get the job done efficiently and accurately.